Quality Policy

At Tümer Halı, we regard our work not merely as a production process, but as a union of culture, labor, and responsibility. Behind every centimeter of our carefully woven carpets lies years of experience, the dedication of our employees, the trust of our customers, and our unwavering belief in quality.

For us, quality is not a result; it is the essence of our work.
Ensuring quality at every stage of production is not only the responsibility of the quality control department but of every unit and each employee. Our quality management system is implemented not merely to meet international standards, but to do our work with integrity, to produce honestly, and to fulfill the promises we make to our customers.

In this context, we:

• Prioritize customer satisfaction and deliver the right products at the right time, meeting the needs and expectations of our customers.
• Establish a quality management system in accordance with ISO 9001:2015, implement it effectively across all processes, and continually improve it.
• Consider quality not only in terms of product, but also in service, process efficiency, employee satisfaction, and business ethics.
• Recognize all our employees as integral parts of the system, enhance their knowledge and awareness through training, and encourage their participation in decision-making processes.
• Increase production efficiency without ever compromising occupational health and safety, environmental sensitivity, social responsibility, or legal obligations.
• Build long-term relationships with our suppliers and external service providers based on mutual trust, and develop our understanding of quality together with all stakeholders.
• Review our defined quality objectives regularly, and structure them to be measurable, achievable, and conducive to continuous improvement.
• Continuously assess our quality performance through auditing, monitoring, measurement, and analysis, and take timely preventive and corrective actions where necessary.

We do not adopt this policy as a mere formality, but as a mindset that we live and breathe every day alongside our employees on the production floor.
Our commitment to quality is not only a safeguard for today but also a promise for tomorrow.